Privacy Policy
Last updated: 27 October 2026.
Who we are
Karvannall Professional (“we”, “us”) sells hair care products online at karvannall.in and supplies salons and retailers across India. You can reach us at karvannall.in@gmail.com or +91 89449 76623.
Information we collect
- When you place an order: your name, billing and delivery address, email address, phone number and the items you ordered.
- When you create an account: your email address, username and a password (stored in encrypted form). Your account shows your past orders and saved addresses.
- When you contact us or send a wholesale enquiry: the details you enter, such as your name, business name, city, phone number and message.
- Technical data: cookies that keep your cart and login working, and standard server logs.
Payments
Card payments are processed by Stripe. You enter your card details in Stripe’s secure payment fields. We do not store your full card number on this website.
How we use your information
- To process and deliver your order and send order updates.
- To answer your questions and wholesale enquiries.
- To keep records we are required to keep for tax and accounting.
- To prevent fraud and keep the website secure.
Who we share it with
We share information only as needed with Stripe (payments), delivery partners who deliver your order, our website hosting and email providers, and authorities where the law requires. We do not sell your personal information.
If you message us on WhatsApp, or the wholesale form opens WhatsApp with your enquiry, that conversation is handled under WhatsApp’s own terms and privacy policy.
Cookies
We use cookies that are needed for the cart, checkout and login. You can block cookies in your browser settings, but the cart and checkout will not work without them.
How long we keep it
We keep order records for as long as needed for accounting, tax and legal purposes. We keep enquiry messages for as long as needed to respond and follow up.
Your choices
You can ask us to show, correct or delete the personal information we hold about you by emailing karvannall.in@gmail.com.
Changes
We may update this policy from time to time. The date at the top shows when it was last updated.
